Privacy Policy

1. Introduction

MiRecepcionista ("nosotros"), un producto de Latin Branding LLC, está comprometido con proteger tu privacidad. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI receptionist services and mobile application.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and business name
• Email address
• Phone number
• Billing address and payment information
• Business hours and service information

2.2 Call Data

When using our AI receptionist service, we collect:

• Call recordings and transcripts
• Caller phone numbers
• Call duration and timestamps
• Appointment scheduling information

2.3 Usage Data

We automatically collect certain information about your device and usage of our services, including IP address, device type, operating system, and app usage statistics.

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI receptionist services
• Process appointments and customer inquiries on your behalf
• Send you service-related communications
• Process payments and billing
• Improve our services and develop new features
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., cloud hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Call recordings are retained for 90 days unless you request earlier deletion. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to:

• Access and receive a copy of your personal data
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Withdraw consent where applicable

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@mirecepcionista.com
• Phone: (619) 330-8850
• Address: Latin Branding LLC, San Diego, CA, USA